You’ll receive a tracking link via email once your order ships.

Most orders arrive within 7-15 business days, depending on location.

Please contact us within 24 hours to update your address.

Reach out to our support team and we’ll help resolve the issue.

Step Notcher Return & Refund Policy

At Step Notcher, we take pride in providing quality truck suspension and automotive parts. Please review our return and refund policy before placing your order.

1. Return Eligibility

Step Notcher offers a 30-day return window. You must request a return within 30 days of receiving your order.

To qualify for a return:

• Items must be unused, uninstalled, and in the same condition in which they were received.
  
• Items must be returned in their original packaging.
  
• All included hardware, components, and accessories must be included.
  
• Proof of purchase, such as an order confirmation or receipt, is required.
  

Items that have been installed, used, welded, cut, modified, damaged through improper handling, or otherwise altered are not eligible for return, except where required by applicable law.

2. How to Request a Return

To request a return, email stepnotcherllc@gmail.com within 30 days of receiving your order. Please include your order number, the item you wish to return, and the reason for the return.

Return Address:

Step Notcher
212 East Avenue K6 unit 310
Lancaster, CA 93536

All returns must be approved by Step Notcher before being shipped back. Please wait for return authorization and instructions before sending any item.

3. Return Shipping Costs

For ordinary returns, the customer is responsible for all return shipping costs.

If an item arrives damaged, is confirmed defective, or was shipped incorrectly, please contact us before returning it. We will review the issue and determine the appropriate resolution in accordance with applicable law.

Original shipping charges are nonrefundable for ordinary returns, except where required by applicable law or otherwise approved by Step Notcher.

4. 20% Restocking Fee

Approved returns for eligible items are subject to a 20% restocking fee, calculated on the item's purchase price before applicable taxes and shipping charges.

The restocking fee will be deducted from the approved refund amount. Customers are responsible for return shipping costs on ordinary returns.

No restocking fee will be applied where prohibited by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, is defective, or differs from the item ordered, contact us as soon as possible at stepnotcherllc@gmail.com.

Please include your order number, a description of the issue, and clear photographs when applicable.

We will review the issue and work with you to determine an appropriate resolution, which may include a replacement, repair, or refund, as applicable. This policy does not limit any rights available under applicable law.

6. Nonreturnable Items

Except where required by applicable law, the following items are not eligible for return:

• Custom-made or specially manufactured products.
  
• Products that have been cut, welded, modified, or otherwise altered.
  
• Products that have been installed or used.
  
• Products damaged through improper installation, handling, or use.
  
• Sale or clearance items.
  
• Gift cards.
  

If you have questions about whether an item qualifies for a return, please contact us before shipping it back.

7. Exchanges

We recommend requesting a return for an eligible item and placing a separate order for the replacement product once your return is approved.

If you receive a damaged, defective, or incorrect item, please contact us before placing another order so we can assist you.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.

Approved refunds will be issued to your original payment method within 10 business days of approval, less the applicable 20% restocking fee and any other permitted deductions disclosed to you.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at stepnotcherllc@gmail.com.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at stepnotcherllc@gmail.com.

We cannot guarantee cancellation once an order has been processed, packaged, or shipped. Orders that have already shipped are subject to the applicable return policy.

10. Contact Us

Step Notcher
Email: stepnotcherllc@gmail.com
Address: 212 East Avenue K6, Lancaster, CA 93536

Thank you for choosing Step Notcher.

Contact our support team to receive return instructions.

Return shipping costs are the customer’s responsibility.