Last updated: October 27, 2026

STEP NOTCHER Shipping Policy

Thank you for shopping with STEP NOTCHER! This Shipping Policy explains how we process, ship, and deliver your orders, including shipping costs, delivery estimates, and what to expect after your purchase.

1. Order Processing

STEP NOTCHER works to process and ship orders as promptly as possible.

Processing times may vary depending on product availability, order volume, holidays, and whether an item requires additional preparation or manufacturing.

Please note that order processing time is separate from shipping and transit time. Orders are not considered shipped until they have been handed over to the shipping carrier.

2. Shipping Methods & Delivery Times

Available shipping methods, shipping charges, and estimated delivery times will be displayed at checkout.

Delivery estimates begin once your order ships and are not guaranteed delivery dates. Delays may occur due to carrier issues, weather conditions, holidays, high shipping volumes, or other circumstances beyond our control.

For products that require additional manufacturing or preparation, processing may take longer than usual. Any applicable lead times communicated on the product page or during checkout should be reviewed before placing your order.

3. Shipping Costs

Shipping charges are calculated at checkout based on factors such as the shipping destination, package weight and dimensions, and selected shipping method.

Free standard shipping may be available on qualifying products or orders when specifically advertised on our website or displayed at checkout.

Additional shipping charges may apply to oversized or heavy automotive parts when applicable. Any applicable shipping charges will be disclosed before you complete your purchase.

4. Order Tracking

Once your order ships, we will send a shipping confirmation email containing your tracking number and tracking link, when available.

Please allow time for the carrier to scan and update tracking information. Tracking updates may not appear immediately after your shipping confirmation is sent.

5. Shipping Destinations

STEP NOTCHER currently ships to addresses within the United States.

If additional shipping destinations become available, eligible destinations and applicable shipping options will be displayed at checkout.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at stepnotcherllc@gmail.com.

We will make reasonable efforts to correct the address before the order ships, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Additional charges may apply if a shipment must be redirected or reshipped due to an incorrect or incomplete address, subject to applicable law.

7. Lost, Damaged, or Delayed Packages

If your package arrives damaged, appears to be lost, or experiences an unusual delivery delay, please contact us at stepnotcherllc@gmail.com with your order number and a description of the issue.

For damaged shipments, please include photographs of the product, packaging, and shipping label when possible.

We will review the situation and assist with the appropriate next steps, including working with the shipping carrier when necessary.

Delivery estimates are not guarantees, and carrier delays may be outside our control. However, this does not limit any rights or remedies available to customers under applicable law.

8. Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at stepnotcherllc@gmail.com.

We will make reasonable efforts to accommodate your request before the order is processed or shipped, but changes and cancellations cannot be guaranteed.

Once an order has shipped, we generally cannot change the shipping address or cancel the shipment. Eligible returns will be handled according to our Return & Refund Policy.

If an order is cancelled and a refund is approved, the refund will be issued to the original payment method, subject to applicable law and the terms of the cancellation.

9. Contact Us

If you have questions about shipping, order tracking, or delivery, please contact us:

STEP NOTCHER
Email: stepnotcherllc@gmail.com
Contact Information: https://stepnotcher.com/policies/contact-information

Thank you for choosing STEP NOTCHER for your truck suspension and automotive parts needs!